Complaints Procedure

We are committed to providing a high-quality veterinary service to all our clients.  If you feel that this has not been provided to you and your pet, then we need you to tell us about it.  

We really want to understand your point of view and how we can work with you to resolve the matter, so do call to arrange a discussion with one of our partners.

If you have a complaint, please inform us, in writing, of the incident, with as much detail as possible, including any names of staff members involved to:


The Partners

Senlac Veterinary Centre

Mount Street


TN33 0EG


What will happen next?

  1. We will send you a letter acknowledging receipt of your communication
  2. We will then carry out a full investigation. This will normally involve checking your clinical records and speaking to the relevant members of staff.
  3. A partner will send you a detailed written reply, including his suggestions for resolving the matter
  4. At this stage, if you are not satisfied, then you can contact the Royal College Of Veterinary Surgeons:

Professional Conduct Department, 
Royal College of Veterinary Surgeons 
Belgravia House
62-64 Horseferry Road



We always welcome suggestions as to how we can imrove our service.